Business Owner Jay Leng Defends Staff After Customer's Classist Outburst

The news anchor introduces the viral incident involving Jay Leng Don Mueang and a dissatisfied customer.

Footage shows the argument over the refund process and the customer's demand for immediate payment.

Jay Leng reprimands the customer for calling her staff 'low-class' and emphasizes mutual respect.

The anchor explains that the customer suffered an allergic reaction to a skincare product.

Details on the store's refund policy and the message Jay Leng shared on her social media page.

A breakdown of how the argument escalated from a receipt check to a personal confrontation.

Discussion on why skincare allergies occur and the brand's willingness to provide refunds.

The anchor reports on netizens' comments, mostly praising Jay Leng for her firmness and protection of her staff.

A second playback of the key moments where the customer and owner clash over the timeline of the refund.

The video concludes with Jay Leng's statement on the equality of all professions.