BYD Fires 5 Employees After Customer CCTV Tampering and Abuse Scandal

The segment begins by noting the increasing popularity of electric vehicles due to energy crises and then introduces a viral incident at a BYD service center.

A customer brought their BYD car to a Chonburi dealership for a noise issue and later discovered the vehicle's dashcam and interior cameras had been disconnected.

Reviewing recorded footage, the customer found employees discussing and allegedly pulling out the camera cables while test-driving the car.

Further footage showed a female employee using her mobile phone while test-driving and using abusive language, seemingly frustrated with the customer's complaint about the noise.

The customer detailed their experience, including ordering drinks for the service team earlier, and expressed significant disappointment upon seeing the footage.

Following the video going viral, BYD Thailand issued a statement apologizing for the incident and announced the immediate termination of the five employees involved.

BYD High Class Chonburi, the specific dealership, also issued an apology, confirming the employees' actions were against company standards and that they had terminated the staff.

The customer posted an update showing a representative from BYD High Class Chonburi delivering a fruit basket as a personal apology, emphasizing the need for better service.

A comment questioned the customer's identity, suggesting they might be a current employee, leading to speculation about their motives. The original poster confirmed they were a former employee.

The segment concludes by presenting the incident as a cautionary tale about workplace behavior and the prevalence of surveillance.