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Thai banks report email outages due to Microsoft 365 crash

Thai banks report email outages due to Microsoft 365 crash

Prachachat•Economy•30m ago

Reader Briefing

Multiple Thai commercial banks reported temporary email service disruptions caused by a global Microsoft 365 outage.

  • •Thai commercial banks experienced temporary email system failures.
  • •The disruptions were caused by a widespread global Microsoft 365 outage.
  • •Affected banks include Bangkok Bank, Krungthai Bank, Kasikornbank, Bank of Ayudhya, and SCB.
  • •Banks have provided alternative contact channels for customers.

Overview

  • •A global Microsoft 365 outage caused email systems of several Thai commercial banks to malfunction.
  • •Bangkok Bank reported that its email system was temporarily unavailable.
  • •Krungthai Bank reported that its email receiving and sending systems were unable to function normally.
  • •Kasikornbank reported problems with email contact services.
  • •Bank of Ayudhya reported that its email receiving and sending systems were temporarily unavailable.
  • •SCB suspended email contact services until the situation returns to normal.
  • •Financial services via other channels, such as SCB EASY, SCB Business Anywhere, and ATMs, remained operational for SCB customers.
  • •Affected banks advised customers to contact relationship managers or call centers via phone and social media.

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Key Entities

Organization

Microsoft 365ℹ️
A service provider whose global system outage caused email disruptions for Thai banks.
Bangkok Bank(ธนาคารกรุงเทพ)ℹ️
A Thai commercial bank whose email system was temporarily unavailable due to the Microsoft 365 outage.
Krungthai Bank(ธนาคารกรุงไทย)ℹ️
A Thai commercial bank that experienced disruptions in its email receiving and sending systems.
Kasikornbank(ธนาคารกสิกรไทย)ℹ️
A Thai commercial bank that encountered issues with email contact services.
Bank of Ayudhya(ธนาคารกรุงศรีอยุธยา)ℹ️
A Thai commercial bank whose email receiving and sending systems were temporarily unavailable.
SCB(ธนาคารไทยพาณิชย์)
A Thai commercial bank that suspended email contact services while maintaining other financial service channels.