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Thai Banks and Insurance Report Email Outage via Microsoft 365

Thai Banks and Insurance Report Email Outage via Microsoft 365

Prachachat•Economy•1h ago

Reader Briefing

A global Microsoft 365 outage on November 13, 2026 caused email system disruptions for several Thai banks and an insurance company.

  • •Microsoft 365 experienced a widespread global outage on November 13, 2026.
  • •Five Thai financial institutions, including four banks and one insurance company, reported disruptions to their email receiving and sending systems.
  • •Financial services via applications and physical branches remained operational during the outage.
  • •Affected institutions advised customers to use alternative contact channels such as Call Centers and mobile applications.

Overview

  • •On November 13, 2026, a widespread global outage of Microsoft 365 cloud and software services occurred.
  • •The Microsoft 365 outage affected many users in the business and education sectors globally, including financial institutions in Thailand.
  • •Krungthai Bank, Bangkok Bank, Siam Commercial Bank, Kasikornbank, and TTB reported that their email systems were temporarily unavailable.
  • •Generali reported that the Microsoft outage may cause delays in receiving and processing claim documents for both admission and discharge cases.
  • •Financial services through mobile applications and bank branches continued to operate normally.
  • •Krungthai Bank, Bangkok Bank, Siam Commercial Bank, Kasikornbank, and TTB directed customers to contact them via Call Centers, apps, or relationship managers.
  • •Generali advised customers to contact hospitals for discharge procedures, with hospitals coordinating document delivery later.
  • •Microsoft is currently in the process of resolving the issue.

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Key Entities

Organization

Microsoft(ไมโครซอฟต์)ℹ️
The company whose Microsoft 365 cloud and software services experienced a widespread global outage.
Krungthai Bank(ธนาคารกรุงไทย)ℹ️
A Thai bank whose email system was temporarily unavailable due to the Microsoft 365 outage.
Bangkok Bank(ธนาคารกรุงเทพ)ℹ️
A Thai bank whose email system was temporarily unavailable due to the Microsoft 365 outage.
Siam Commercial Bank(ธนาคารไทยพาณิชย์)ℹ️
A Thai bank that temporarily suspended email contact services due to the Microsoft 365 outage.
Kasikornbank(ธนาคารกสิกรไทย)ℹ️
A Thai bank that encountered problems with email contact services due to the Microsoft 365 outage.
ttb(ธนาคารทหารไทยธนชาต)
A Thai bank whose email system was temporarily unavailable due to the Microsoft 365 outage.
Generali(เจนเนอราลี่)
An insurance company that reported potential delays in processing claim documents due to the Microsoft outage.