Suvarnabhumi clarifies baggage process after Thai Vietjet claim

MGR Online•Economy•4d ago

Reader Briefing

Suvarnabhumi Airport investigates reports of damaged luggage and missing assets on a Thai Vietjet flight to Krabi.

•A passenger on Thai Vietjet flight VZ342 from Suvarnabhumi Airport to Krabi reported damaged baggage and missing assets on August 21, 2026.
•Suvarnabhumi Airport reviewed CCTV and system data, finding the baggage was cleared by the Explosives Detection System (EDS) without requiring manual search.
•Thai Vietjet employs Pattaya Aviation Co., Ltd. as the loader for baggage handling.
•Thai Vietjet has contacted the affected passenger to coordinate the investigation process.

•A passenger traveling on Thai Vietjet flight VZ342 from Suvarnabhumi Airport to Krabi on August 21, 2026, reported via social media that their baggage was damaged and assets were missing.
•Suvarnabhumi Airport coordinated with the airline, ground service providers, and relevant agencies to investigate the facts.
•Suvarnabhumi Airport explained that outgoing baggage passes through an Explosives Detection System (EDS) before moving to the Make up Unit for loading.
•Suvarnabhumi Airport's CCTV and system checks showed the baggage in question was marked as CLEAR by the EDS and moved automatically to the Make up Unit without manual inspection.
•Thai Vietjet utilizes Pattaya Aviation Co., Ltd. as the baggage loader for the flight in question.
•Thai Vietjet joined the review of Suvarnabhumi Airport's CCTV and data on August 21, 2026.
•Thai Vietjet stated it has contacted the affected passenger and is ready to provide care and coordinate the investigation according to relevant procedures.

Full article content is available on the original source.

Suvarnabhumi Airport(ท่าอากาศยานสุวรรณภูมิ)ℹ️

The airport operator that manages the baggage handling system and conducted the CCTV investigation.

Thai Vietjet(ไทยเวียตเจ็ท)

The airline operating flight VZ342 and coordinating with the affected passenger.

Pattaya Aviation Co., Ltd.(บริษัท พัทยา เอวิเอชั่น จำกัด)

The company hired by Thai Vietjet as the baggage loader.

Krabi(กระบี่)ℹ️

The destination province of flight VZ342.