Supamas reports OCPB 3-month results and AI for online trade

Matichon•Politics•2d ago

Reader Briefing

Minister Supamas Isarabhakdi announced the Office of the Consumer Protection Board's three-month results, including the resolution of nearly 5,000 complaints and the upcoming implementation of AI for online monitoring.

•Minister Supamas Isarabhakdi chaired the 5/2026 Consumer Protection Committee meeting on August 24.
•The Office of the Consumer Protection Board (OCPB) mediated 4,920 consumer complaints valued at approximately 24.2 million baht over three months.
•OCPB is developing the OCPB FastTrack online system and preparing to use AI for real-time monitoring of online trade and advertising.

Overview

•On August 24, Supamas Isarabhakdi chaired the Consumer Protection Committee meeting No. 5/2026 at Government House.
•The Office of the Consumer Protection Board (OCPB) mediated 4,920 consumer complaints with a total value of approximately 24.2 million baht over the past 3 months.
•OCPB developed the OCPB FastTrack online complaint management system to increase speed in receiving and tracking citizen problems.
•OCPB is in the process of implementing Artificial Intelligence (AI) for real-time surveillance of online trading and advertising to detect irregularities faster.
•A draft Act on Liability for Defective Products has been approved by the Cabinet and is currently under consideration by the House of Representatives commission.
•OCPB collaborated with the Academic Center for Air Pollution Control (Sawa) to seize over 30,000 pieces of squishy toys valued at 1,590,000 baht.
•OCPB worked with police to seize approximately 15,000 e-cigarettes and related equipment in the Khlong Thom area, resulting in two suspects being sent for prosecution.
•OCPB is promoting the White Rental Room Operator project to ensure transparency in rental contracts and respect for tenant rights.

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Key Entities

Person

Supamas Isarabhakdi(ศุภมาส อิศรภักดี)ℹ️

Minister attached to the Prime Minister's Office who chaired the Consumer Protection Committee meeting.

Organization

Office of the Consumer Protection Board(สำนักงานคณะกรรมการคุ้มครองผู้บริโภค)

The agency responsible for mediating consumer complaints, monitoring online trade, and enforcing consumer protection laws.

Consumer Protection Committee(คณะกรรมการคุ้มครองผู้บริโภค)ℹ️

The committee that convened for meeting No. 5/2026 to review consumer protection performance.

Academic Center for Air Pollution Control(ศูนย์วิชาการเพื่อขับเคลื่อนการป้องกันและแก้ไขปัญหามลพิษอากาศ)

The organization that worked with OCPB to inspect and seize dangerous squishy toys.

Ministry of Digital Economy and Society(กระทรวงดิจิทัลเพื่อเศรษฐกิจและสังคม)ℹ️

A ministry collaborating with OCPB to suppress e-cigarettes and illegal loan applications online.

Place

Government House(ทำเนียบรัฐบาล)ℹ️

The location where the Consumer Protection Committee meeting was held.

Khlong Thom(คลองถม)

The area where OCPB and police conducted raids to seize e-cigarettes.

Law

Act on Liability for Defective Products(พระราชบัญญัติความรับผิดกรณีสินค้าชำรุดบกพร่อง)

A draft law approved by the Cabinet to protect consumers from damages caused by defective products.

Policy

White Rental Room Operator(ผู้ประกอบธุรกิจห้องเช่าสีขาว)

A project aiming to create new standards for rental business operators regarding legal compliance and transparency.