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Resort fires employee for cursing customer over 1-star review.

Resort fires employee for cursing customer over 1-star review.

MGR Online•General•21h ago

Reader Briefing

A resort in Prachuap Khiri Khan has fired an employee for verbally abusing a customer who left a one-star review, issuing a public apology.

  • •Coco Tree Resort in Thap Sakae, Prachuap Khiri Khan, has terminated an employee.
  • •The employee was dismissed after calling a customer to curse at them for leaving a 1-star review.
  • •The resort issued a public apology on their Facebook page for the incident, stating the employee's behavior violated their ethical standards.
  • •The resort is contacting the affected customer to take responsibility.

Overview

  • •Coco Tree Resort terminated an employee due to unprofessional conduct.
  • •The employee called a customer and used vulgar language due to dissatisfaction with a 1-star review.
  • •Coco Tree Resort apologized to affected customers for the incident.
  • •Coco Tree Resort stated that the employee's behavior violated ethical and service standards.
  • •Coco Tree Resort contacted the affected customer to express responsibility.
  • •Coco Tree Resort issued a statement on May 29, 2026.

Full article content is available on the original source.

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Key Quotes

Coco Tree Resort
"Coco Tree Resort has learned of the incident and is not complacent. We consider such behavior to be in violation of the ethical and service standards that the resort upholds most highly, and have issued a decisive order for the said employee to 'be terminated' with immediate effect."
ทาง โคโค่ทรี รีสอร์ท ได้ทราบเรื่องและไม่ได้นิ่งนอนใจต่อเหตุการณ์ที่เกิดขึ้น โดยเราถือว่าพฤติกรรมดังกล่าวขัดต่อมาตรฐานทางจริยธรรมและการบริการที่รีสอร์ทยึดถือสูงสุด และมีคำสั่งเด็ดขาดให้พนักงานคนดังกล่าว "พ้นสภาพการเป็นพนักงาน" โดยมีผลในทันที
Coco Tree Resort
"On behalf of Coco Tree Resort, we sincerely apologize to the affected customer and all other customers for this incident."
ในนามของ โคโค่ทรี รีสอร์ท ขอกราบขออภัยคุณลูกค้าผู้เสียหาย รวมถึงลูกค้าทุกท่านอย่างสุดซึ้งต่อเหตุการณ์ในครั้งนี้

Key Entities

Organization

Coco Tree Resort(โคโค่ทรี รีสอร์ท)
A resort in Thap Sakae, Prachuap Khiri Khan, that terminated an employee for verbally abusing a customer.

Place

Prachuap Khiri Khan(ประจวบฯ)ℹ️
The province in Thailand where Coco Tree Resort is located.
Thap Sakae(ทับสะแก)
The district in Prachuap Khiri Khan province where Coco Tree Resort is located.