Parameter Gelato shop apologizes for glass shard incident

Thairath•Society•12h ago

Reader Briefing

Parameter gelato shop issued a public apology and committed to safety improvements after a customer reported finding glass shards in their ice cream.

•A customer reported finding a bean-sized glass shard in nut-flavored gelato from Parameter.
•The incident caused the customer's tongue to bleed and some shards were swallowed.
•Parameter issued a statement on July 21, 2026, apologizing and offering to cover medical expenses.
•Parameter is upgrading safety measures regarding glassware and staff training.

•A Facebook user shared an experience of finding a bean-sized glass shard while eating nut-flavored gelato from Parameter.
•The glass shard caused the customer's tongue to bleed, and some parts were swallowed.
•On July 21, 2026, Parameter issued a statement via Facebook expressing sincere apologies to the customer.
•Parameter executives and staff provided assistance and recommended the customer seek medical treatment.
•Parameter is currently responsible for medical expenses and is continuously monitoring the customer's condition.
•Parameter has reviewed and upgraded safety measures, including glassware management and pre-serving inspections.
•Parameter is implementing staff training and reviewing operational standards to prevent recurrence.
•Parameter stated that this event is an important lesson to drive improvements in customer care and safety standards.

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Parameter

A famous gelato shop that issued an apology and is upgrading safety measures after a customer found glass shards in its product.