PARAMETER apologizes for glass shards found in gelato

Matichon•Society•13h ago

Reader Briefing

PARAMETER issued a public apology and announced safety upgrades after a customer found glass shards in their gelato.

•A customer reported finding glass shards in a PARAMETER gelato, causing bleeding in the mouth.
•PARAMETER executives issued a clarification statement on July 21.
•PARAMETER provided medical expense coverage and continues to monitor the customer's condition.
•PARAMETER is upgrading safety measures across all service steps to prevent recurrence.

•A woman shared on the 'Phuak Rao Khue Phu Boriphok' group that she found glass shards while eating gelato from PARAMETER, resulting in bleeding from her mouth.
•The customer expressed disappointment regarding the store's responsibility, which initially only covered medical expenses, and questioned prevention measures.
•On July 21, executives of PARAMETER issued a statement apologizing sincerely to the customer for the incident.
•PARAMETER executives and staff provided assistance by recommending medical treatment and covering the associated costs.
•PARAMETER staff contacted the customer to listen to feedback and offered further assistance.
•PARAMETER is reviewing and upgrading safety measures regarding glass container management and pre-serving inspections.
•PARAMETER is revising operational standards and conducting staff training.
•PARAMETER implemented these operational reviews to prevent similar incidents from occurring again.

Full article content is available on the original source.

PARAMETER

A gelato brand that issued an apology and upgraded safety measures after a customer found glass shards in their product.

Phuak Rao Khue Phu Boriphok(พวกเราคือผู้บริโภค)

A social media group where a customer reported finding glass shards in gelato.