OCPB and Ombudsman Reform Consumer Protection System

MGR Online•Politics•2d ago

Reader Briefing

The OCPB and the Ombudsman are collaborating to reform the consumer protection system and elevate it to a national agenda.

•Ms. Supamas Isarabhakdi and Mr. Songsak Sai-chuea met on August 24 to discuss upgrading consumer protection.
•The Ombudsman proposed making consumer protection a national agenda and establishing two levels of committees.
•Three key laws are proposed for amendment to increase authority over product recalls and online monitoring.
•The government plans to implement a One Stop Service for handling complaints.

•On August 24, Ms. Supamas Isarabhakdi met with Mr. Songsak Sai-chuea to discuss the reform and elevation of the consumer protection system.
•The Cabinet assigned the OCPB to discuss the Ombudsman's recommendations with relevant agencies for implementation.
•Mr. Songsak Sai-chuea proposed that consumer protection be designated as a national agenda with the OCPB serving as the central coordination hub.
•Mr. Songsak Sai-chuea proposed the establishment of a policy-level committee chaired by the Prime Minister or Deputy Prime Minister, and an operational-level committee driven by the Minister attached to the Prime Minister's Office.
•The proposal includes amending three laws: the Consumer Protection Act, the draft Lemon Law, and the Food Act, to increase power for product recalls and supply chain tracking.
•Ms. Supamas Isarabhakdi will establish small working groups to focus on student transport safety, agricultural products, processed foods, online threats, and regional consumer protection.
•The government prepares to launch a One Stop Service for complaints with monthly follow-up meetings to prevent pending cases.

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OCPB(สคบ.)

The Office of the Consumer Protection Board, acting as the central coordination hub for consumer protection reform.

Ombudsman(ผู้ตรวจการแผ่นดิน)ℹ️

The body that proposed making consumer protection a national agenda and suggested legal amendments.

Cabinet(ครม.)

The body that assigned the OCPB to discuss the Ombudsman's suggestions.

Ms. Supamas Isarabhakdi(น.ส.ศุภมาส อิศรภักดี)

Minister attached to the Prime Minister's Office.

Mr. Songsak Sai-chuea(นายทรงศัก สายเชื้อ)

Chairman of the Ombudsman.

Consumer Protection Act(พ.ร.บ.คุ้มครองผู้บริโภค)

One of the three laws proposed for amendment to increase authority.

Draft Lemon Law(ร่าง พ.ร.บ.เพื่อความชำรุดปกป้องของสินค้า (Lemon Law))

A proposed law aimed at protecting consumers regarding defective products.

Food Act(พ.ร.บ.อาหาร)

One of the three laws proposed for amendment to increase authority.

Consumer Protection as a National Agenda(การคุ้มครองผู้บริโภคเป็นวาระแห่งชาติ)

A policy proposal by the Ombudsman to elevate consumer protection to a national priority.