OCPB Investigates Volvo XC60 Fire Incident on M81 Motorway

Matichon•Politics•8d ago

Reader Briefing

Thai consumer protection agency investigates a Volvo XC60 fire and examines advertising claims amid customer dissatisfaction with electric vehicle issues.

•The Office of the Consumer Protection Board (OCPB) has ordered an urgent investigation into a Volvo XC60 hybrid after it caught fire on the M81 Motorway.
•The OCPB is also addressing consumer complaints regarding Volvo EX30 electric vehicles, including fire incidents and battery defects.
•The OCPB is considering civil lawsuits for damages and is investigating potential criminal charges related to Volvo's advertising practices.

Overview

•On May 21, at the Office of the Consumer Protection Board (OCPB), Deputy Minister of the Prime Minister's Office, Supamas Isaraphakdi, assigned advisors to follow up on complaints regarding Volvo electric vehicles.
•The OCPB summoned Volvo Car (Thailand) Limited to clarify facts concerning consumer damages from Volvo EX30 electric vehicles and recent fire incidents.
•Deputy Minister of the Prime Minister's Office, Pradermchai Boonchuayle, stated that they must ensure comprehensive consumer protection, including investigating potential criminal charges related to advertising.
•Volvo is negotiating to replace vehicles and provide compensation for two specific fire incidents, while offering battery replacements for other affected vehicles.
•Battery replacements for Volvo EX30 vehicles commenced on May 25, with an estimated completion by August 31, 2026.
•The OCPB will consider filing civil lawsuits for damages on behalf of consumers and will expedite consideration of criminal charges related to Volvo's advertising.
•An investigation has been ordered into a Volvo XC60 hybrid that caught fire on the M81 Motorway during discussions.
•Consumers affected by the Volvo XC60 fire can file complaints via the OCPB hotline 1166, OCPB Connect application, ocpb.go.th website, and Damrongtham centers nationwide.

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Key Quotes

Pradermchai Boonchuayle

""We must not overlook the criminal aspect related to advertising, which has not yet been discussed. Therefore, I have assigned the OCPB to expedite consideration because the company advertised to build consumer confidence in the product.""

“ต้องไม่ทิ้งในทางอาญา ที่มีประเด็นเกี่ยวข้องกับการโฆษณา ซึ่งยังไม่ได้มีการพูดถึง จึงมอบหมายให้ สคบ. ไปเร่งพิจารณา เพราะบริษัทมีการโฆษณาสร้างความเชื่อมั่นในตัวสินค้า”

Key Entities

Organization

OCPB(สคบ.)

The Office of the Consumer Protection Board, a Thai government agency investigating consumer complaints.

Volvo(วอลโว่)ℹ️

The automotive manufacturer facing investigation for fire incidents and defects in its hybrid and electric vehicles in Thailand.

Volvo Car (Thailand) Co., Ltd.(บริษัท วอลโว่ คาร์ (ประเทศไทย) จำกัด)

The Thai subsidiary of Volvo, summoned by the OCPB to explain consumer complaints and vehicle issues.

Person

Supamas Isaraphakdi(นางสาวศุภมาส อิศรภักดี)

Minister attached to the Prime Minister's Office, overseeing the OCPB and involved in consumer protection matters.

Pradermchai Boonchuayle(นายประเดิมชัย บุญช่วยเหลือ)

Advisor to the Minister attached to the Prime Minister's Office, involved in discussions and directives regarding Volvo consumer issues.

Product

Volvo EX30ℹ️

A Volvo electric vehicle model implicated in consumer complaints regarding fire incidents and battery defects.

Volvo XC60ℹ️

A Volvo hybrid vehicle model that experienced a fire incident on the M81 Motorway, prompting an OCPB investigation.

Place

M81 Motorway(มอเตอร์เวย์ M81)

The location where a Volvo XC60 hybrid vehicle caught fire.