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Microsoft Outage Disrupts Email Services at Thai Banks

Microsoft Outage Disrupts Email Services at Thai Banks

Thansettakij•Economy•15m ago

Reader Briefing

A global Microsoft 365 outage has disrupted email services for multiple Thai banks, forcing them to advise customers to use alternative contact channels.

  • •Microsoft 365 experienced a major global outage affecting Outlook, Teams, and Copilot.
  • •The outage affected 74 countries and territories, starting in the United States.
  • •Multiple Thai banks reported their email systems were temporarily unavailable.
  • •Microsoft attributed the issue to increased infrastructure workload in several regions.

Overview

  • •Microsoft 365 experienced a major global outage affecting services including Outlook, Microsoft Teams, and Copilot.
  • •Downdetector reported over 130,000 Outlook users in the United States experienced problems around 1:00 PM Eastern Time.
  • •Microsoft stated the problem was caused by increased workload on some infrastructure in several regions.
  • •Several Thai banks, including Krungthai, Kasikornbank, Bangkok Bank, ttb, SCB, BAY, BAAC, and Tisco, reported their email systems were temporarily unavailable.
  • •Thai banks advised customers to contact them via Call Centers, mobile applications, and other available channels.
  • •Microsoft reported signals of recovery in some areas but could not confirm continuous service restoration.
  • •Microsoft stated there was no information indicating the outage was caused by malicious activity or cyberattacks.

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Key Entities

Organization

Microsoft(ไมโครซอฟท์)ℹ️
The provider of Microsoft 365, Outlook, Teams, and Copilot services that experienced a global outage.
Krungthai Bank(ธนาคารกรุงไทย)ℹ️
A Thai bank that reported temporary email system failure due to the Microsoft 365 outage.
Kasikornbank(ธนาคารกสิกรไทย)ℹ️
A Thai bank that experienced email service issues due to the Microsoft 365 outage.
Bangkok Bank(ธนาคารกรุงเทพ)ℹ️
A Thai bank that reported temporary email system failure due to the Microsoft 365 outage.
ttb(ธนาคารทหารไทยธนชาต)
A Thai bank that reported temporary email system failure affecting some customers.
SCB(ธนาคารไทยพาณิชย์)
A Thai bank that announced a temporary suspension of email contact services.
BAY(ธนาคารกรุงศรีอยุธยา)ℹ️
A Thai bank that reported temporary email system failure due to the widespread Microsoft 365 problem.
Tisco Bank(ธนาคารทิสโก้)
A Thai bank that reported email system failure due to technical issues with an external provider.
BAAC(ธนาคารเพื่อการเกษตรและสหกรณ์การเกษตร)ℹ️
A Thai bank that temporarily suspended email contact and notification services.
Downdetectorℹ️
A website that tracks the status of online system usage.
Reuters(รอยเตอร์ส)ℹ️
A news agency that provided data regarding the number of affected Outlook users.

Place

United States(สหรัฐอเมริกา)ℹ️
The location where the Microsoft 365 problem began.
India(อินเดีย)ℹ️
A country in the Asia-Pacific region affected by the outage during business hours.
Australia(ออสเตรเลีย)ℹ️
A country in the Asia-Pacific region affected by the outage during business hours.
Japan(ญี่ปุ่น)ℹ️
A country in the Asia-Pacific region affected by the outage during business hours.