BYD Chonburi apologizes for rude employee, fires 5

Matichon•Society•82d ago

Reader Briefing

BYD Hiclass Chonburi terminates five employees following public outcry over an incident of rude customer service.

•BYD Hiclass Chonburi has issued an apology for an employee's inappropriate behavior and language towards a customer.
•The company has terminated the employment of five employees involved in the incident.
•The terminations are effective immediately.
•BYD Hiclass Chonburi has pledged to improve management, service standards, and employee supervision to prevent future occurrences.

Overview

•BYD Hiclass Chonburi terminated employment for 5 employees due to inappropriate behavior and language towards a customer.
•BYD Hiclass Chonburi issued a public apology for the incident in order to address customer concerns.
•On April 30, BYD Hiclass Chonburi announced the immediate termination of 5 employees.
•The terminations were a direct result of employee behavior that violated the company's service standards and operational principles.
•Customer trust has been affected, prompting BYD Hiclass Chonburi to enhance management and employee oversight.
•BYD Hiclass Chonburi aims to improve service standards and employee supervision to prevent reoccurrences.

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Key Quotes

BYD Hiclass Chonburi

"The company sincerely apologizes and clarifies the incident where an employee exhibited inappropriate behavior and language towards a customer, which violates our service standards."

บริษัทฯ ขออภัยเป็นอย่างสูงและขอเรียนชี้แจง ต่อเหตุการณ์กรณีพนักงานของบริษัทฯ แสดงพฤติกรรมและใช้ถ้อยคำที่ไม่เหมาะสมต่อลูกค้า ซึ่งขัดต่อมาตรฐานการให้บริการ

BYD Hiclass Chonburi

"The company does not accept such actions and has implemented the highest disciplinary measures, terminating the employment of 5 related employees, effective immediately."

บริษัทฯ ไม่ยอมรับการกระทำดังกล่าว และได้ดำเนินมาตรการทางวินัยขั้นสูงสุด โดยยุติการจ้างพนักงานที่เกี่ยวข้องจำนวน 5 คน โดยมีผลทันที

Key Entities

Organization

BYD Hiclass Chonburi(BYD Hiclass ชลบุรี)

A car dealership in Chonburi, Thailand, that issued an apology and terminated employees.

High-Class Auto Co., Ltd.(บริษัท ไฮ-คลาส ออโต้ จำกัด)

The official company name of BYD Hiclass Chonburi.