Bolt Permanently Bans Driver for Assaulting Japanese Passenger; Driver Seeks Apology

MGR Online•General•11d ago

Reader Briefing

Bolt has permanently banned a driver after an assault on a Japanese passenger following a fare dispute, with the driver seeking to apologize.

•Bolt Thailand has permanently suspended a driver's account due to assaulting a Japanese passenger.
•The incident occurred near Asoke-Sukhumvit intersection following a dispute over the fare calculated by the system.
•The driver has expressed remorse and intends to apologize to the passenger.

Overview

•Bolt Thailand acknowledged an incident involving a Japanese passenger during a trip in the Sukhumvit area and expressed deep regret.
•Bolt Thailand conducted an immediate fact-finding investigation upon receiving the report.
•Bolt Thailand provided continuous assistance to the affected passenger throughout the process.
•Bolt Thailand permanently suspended the account of the driver involved in the incident.
•The driver expressed a desire to apologize to the passenger to demonstrate responsibility.
•The driver confirmed using their own account for services, not another person's account.
•Bolt Thailand reiterated that the behavior violates its safety and service standards.
•Bolt Thailand affirmed that passenger safety remains its top priority and will continue to cooperate with authorities.

Full article content is available on the original source.

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Source: MGR Online (Original)

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Key Quotes

Bolt Thailand

"The company immediately investigated the incident upon notification, continuously contacted and assisted the passenger throughout the process, and closely cooperated with relevant agencies. Regarding the driver involved, the company has strictly implemented decisive measures according to policy, permanently suspending the driver's account usage rights."

บริษัทฯ ได้ดำเนินการตรวจสอบข้อเท็จจริงทันทีที่ได้รับแจ้งเหตุ พร้อมทั้งได้ติดต่อให้การช่วยเหลือผู้โดยสารอย่างต่อเนื่องตลอดกระบวนการ และให้ความร่วมมือกับหน่วยงานที่เกี่ยวข้องอย่างใกล้ชิด สำหรับผู้ขับขี่ที่เกี่ยวข้อง บริษัทฯ ได้ดำเนินมาตรการขั้นเด็ดขาดตามนโยบายอย่างเคร่งครัด โดยทำการระงับสิทธิ์การใช้งานบัญชีของผู้ขับขี่รายดังกล่าวเป็นการถาวร

Driver

"The driver expressed a desire to apologize to the passenger to take responsibility."

ผู้ขับขี่ได้แสดงความประสงค์ที่จะเข้าขอขมาผู้โดยสาร เพื่อแสดงความรับผิดชอบ

Key Entities

Organization

Bolt Thailand

Ride-sharing platform that issued a permanent ban on a driver.

Person

Japanese passenger(ชาวญี่ปุ่น)

Passenger who was assaulted by a Bolt driver.

Place

Asoke-Sukhumvit Intersection(แยกอโศก-สุขุมวิท)

Location where the assault incident occurred.