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Bolt Bans Driver for Assaulting Japanese Passenger; Driver Wants to Apologize

Bolt Bans Driver for Assaulting Japanese Passenger; Driver Wants to Apologize

Matichon•Economy•4h ago

Reader Briefing

Ride-hailing service Bolt has permanently banned a driver after an altercation with a Japanese passenger, with the driver expressing a desire to apologize.

  • •Bolt has permanently banned a driver who allegedly assaulted a 52-year-old Japanese passenger in the Asoke area of Bangkok.
  • •The incident occurred when the driver reportedly asked the passenger to exit the vehicle mid-journey, claiming the fare was not worth the distance, and then physically assaulted the passenger.
  • •Bolt Thailand has stated it is cooperating with authorities, providing assistance to the passenger, and has permanently suspended the driver's account due to the violation of safety standards.

Overview

  • •On June 3, Bolt Thailand issued a statement addressing an incident involving a Japanese passenger and a driver.
  • •Bolt permanently suspended the account of a driver involved in an altercation with a passenger.
  • •The driver's actions violated Bolt's safety and service standards, including physically assaulting a passenger.
  • •The incident involved a 52-year-old Japanese tourist who was allegedly forced out of a Bolt ride and assaulted in Asoke, Bangkok.
  • •Bolt Thailand expressed deep regret for the incident and pledged continued assistance to the affected passenger.
  • •The driver reportedly expressed a desire to apologize to the injured passenger.
  • •The driver confirmed that their personal account was used for the service and not that of another individual.
  • •Passenger safety is reiterated as Bolt's utmost priority, and the company will continue to cooperate with authorities.

Full article content is available on the original source.

Read on Matichon (Thai Version)View in Google Translate

Source: Matichon (Original)

Key Quotes

Bolt Thailand
"and deeply regrets the incident. The company has investigated the facts immediately upon notification, coordinated continuous assistance to the passenger throughout the process, and cooperated closely with relevant agencies."
และรู้สึกเสียใจเป็นอย่างยิ่งต่อเหตุการณ์ดังกล่าว บริษัทได้ดำเนินการตรวจสอบข้อเท็จจริงทันทีที่ได้รับแจ้งเหตุ พร้อมทั้งประสานงานให้ความช่วยเหลือผู้โดยสารอย่างต่อเนื่องตลอดกระบวนการ และให้ความร่วมมือกับหน่วยงานที่เกี่ยวข้องอย่างใกล้ชิด
Bolt Thailand
"For the driver involved, the company has strictly implemented decisive measures according to policy by permanently suspending the driver's account usage rights."
สำหรับผู้ขับขี่ที่เกี่ยวข้อง บริษัทได้ดำเนินมาตรการขั้นเด็ดขาดตามนโยบายอย่างเคร่งครัด โดยทำการระงับสิทธิการใช้งานบัญชีของผู้ขับขี่รายดังกล่าวเป็นการถาวร
Bolt Thailand
"Furthermore, the driver confirmed using their own account for service, not any other person's account."
นอกจากนี้ ผู้ขับขี่ยืนยันว่าได้ใช้บัญชีของตนเองในการให้บริการ มิได้มีการใช้บัญชีของบุคคลอื่นแต่อย่างใด
Bolt Thailand
"The company reiterates that such behavior violates the safety and service standards set by the company, and passenger safety remains Bolt's highest priority."
บริษัทขอย้ำว่า พฤติกรรมดังกล่าวขัดต่อมาตรฐานด้านความปลอดภัยและการให้บริการที่บริษัทกำหนดไว้ และความปลอดภัยของผู้โดยสารยังคงเป็นสิ่งสำคัญสูงสุดของโบลท์

Key Entities

Organization

Bolt(โบลท์)ℹ️
Ride-hailing service company involved in an incident where one of its drivers assaulted a passenger.

Person

Japanese Passenger(ผู้โดยสารชาวญี่ปุ่น)
A 52-year-old passenger who was allegedly assaulted by a Bolt driver in Bangkok.
Ride-hailing Driver(คนขับรถรับจ้าง)
The driver of a Bolt vehicle who assaulted a Japanese passenger and subsequently had their account permanently banned.

Place

Asoke(ย่านอโศก)ℹ️
The location in Bangkok where the incident between the Bolt driver and the Japanese passenger occurred.
Bangkok(กรุงเทพฯ)ℹ️
The capital city of Thailand where the assault incident involving a Bolt driver and a Japanese passenger took place.