5 Million Baht EV Fails After 4 Months, Consumer Calls It 'Mother Ship' with Many Issues

Khaosod•Society•21d ago

Reader Briefing

Owner of a 5 million Baht electric car expresses severe disappointment after encountering multiple problems and long service times just four months after purchase.

•A consumer is complaining about persistent issues with a 5 million Baht electric car despite owning it for only four months.
•The car has experienced multiple errors, including a broken steering rack and brake system sensor malfunctions, leading to extended stays at the service center.
•The owner is dissatisfied with the lack of spare parts availability, even from the German manufacturer, and poor communication from the local dealership and customer service.
•The consumer likens the expensive electric car's performance and issues to those of a much cheaper Chinese vehicle.

Overview

•A consumer purchased an electric car for 5 million Baht, expecting premium quality and reliability.
•Four months after purchase, the electric car began experiencing a multitude of error messages.
•The owner describes the car as being taken to the service center for over a week due to various errors, referred to as the 'mother ship'.
•The steering rack of the electric car broke, and brake system sensors are malfunctioning.
•The local service center is reportedly experiencing a lack of necessary spare parts, with even the German manufacturer having no stock.
•The dealership's MBTH (Mercedes-Benz Thailand) provided no response to feedback, and the customer service hotline 1250 was ineffective.
•The consumer stated that a car costing 5 million Baht is no different from a Chinese car.
•Issues also included rattling noises from the doors when the car was new, requiring subsequent repairs.

Full article content is available on the original source.

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Key Quotes

Consumer

"Don't think expensive cars are always good!!! Ended up at the service center for over a week with all sorts of errors. The ironic part is there are no spare parts!!! My goodness, Germany doesn't have stock parts either."

อย่าคิดว่ารถแพงแล้วจะดีเสมอไปนะครับ !!! ขึ้นยานแม่ไปนอนศูนย์อาทิตย์กว่าๆแลัวด้วยสารพัด error ตลกร้ายคือรถไม่มีอะไหล่ !!! แม่เจ้า เยอรมันก็ไม่มี stock part ขื้นนี้

Consumer

"A car worth 5 million is no different from a Chinese car."

รถคันละ 5 ล้าน ไม่ต่างอะไรจากรถจีน

Key Entities

Person

Consumer(ผู้บริโภค)

The individual reporting issues with a high-priced electric vehicle.

Organization

Mercedes-Benz Thailand(MBTH)ℹ️

The reported local distributor of the electric car experiencing customer service issues.